🛡️ Aussie ComfortCare™ Extended Warranty Plan

Add Extra Peace of Mind to Your Massage Chair Purchase

Extend your coverage beyond the standard 3-year Livemor manufacturer warranty with our exclusive Aussie ComfortCare™ Extended Warranty Plan — giving you up to 5 years total protection for your massage chair.

✅ What’s Covered

• Electrical and mechanical failures
• Malfunctioning motors, circuit boards, remotes, or heating elements
• Power supply and transformer issues
• Labour and technician call-out fees for eligible repairs

🏷️ Plans & Pricing

• Valid for residential use customers only.
• Must be purchased within 30 days of original delivery.

📄 Aussie ComfortCare™ Extended Warranty – Terms & Conditions

1. Provider

This extended warranty is provided solely by Aussie Stress Free / Koala Global Group Pty Ltd (ABN 11683872782) (hereafter referred to as "the Retailer"). Livemor is not responsible for this coverage beyond their 3-year manufacturer warranty.

2. Eligibility & Duration

• The Extended Warranty takes effect after the manufacturer’s 3-year warranty ends.
• Only massage chairs sold by the Retailer and delivered within Australia are eligible.
• The plan must be purchased within 30 days of the original delivery date.
• Coverage is valid for private, residential use only.

3. Inclusions

This plan covers:

• Repair or replacement of covered internal mechanical and electrical components including:

  • Motors

  • Heating and vibration modules

  • Power supply or transformer units

  • Remote controls and circuit boards

• Associated labour and call-out costs if organised through the Retailer or its authorised agents.

4. Exclusions

The Extended Warranty does not cover:

• Cosmetic damage (scuffs, fabric tears, discolouration)
• Damage due to misuse, neglect, unauthorised modification, or abuse
• Relocation damage, incorrect assembly, or improper use
• Products used commercially or outside a residential setting
• General wear and tear (e.g., fading, stitching degradation)
• Repairs performed by unauthorised technicians
• Loss, theft, or damage caused by natural disasters

5. Claims Process

To lodge a claim under this plan:

1. Email care@aussiestressfree.com.au with:

• Order number
• Description of the issue
• Photo/video evidence of the fault

2. Once verified, we will:

• Arrange a service technician to assess or repair
• Replace defective parts, OR
• Offer store credit or product replacement if repairs are not feasible

6. Limitations & Conditions

• Maximum of 1 successful claim per 12-month period.
• Repairs or servicing must be coordinated via the Retailer or its approved service network.
• Replacement of full chair may occur only if repair or parts are not available.
• This warranty is not transferable if the product is resold.

7. Your Statutory Rights

This Extended Warranty operates in addition to your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our plan does not override or replace your statutory consumer guarantees. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

🛒 How to Add ComfortCare™

• Add the warranty plan to your cart at checkout
• Or purchase via our post-purchase email within 30 days of chair delivery
• Questions? Contact care@aussiestressfree.com.au