Refund policy

Aussie Stress Free Return and Refund Policy

At Aussie Stress Free, your satisfaction is our priority. This Return and Refund Policy ensures transparency, fairness, and compliance with the Australian Consumer Law (ACL). Please review the details below to understand your rights and our processes.


1. Overview

  • Refunds will only be issued under the conditions of our 30-Day Money-Back Guarantee.
  • All other eligible returns will be processed as store credit refunds or exchanges.
  • Faulty or defective items will be handled in accordance with Australian Consumer Law.

2. Marketing Names and Product Transparency

  • Some products are marketed under unique Aussie Stress Free branding.
  • The original product name or supplier brand may differ but is disclosed in the product description.
  • This practice does not affect the authenticity, quality, or performance of the product.

3. Change-of-Mind Returns

We accept change-of-mind returns under the following conditions:

Eligibility:

  • The return must be initiated within 14 days of receiving your order.
  • The item must be unused, unopened, in original packaging, with all tags and seals intact.
  • The product must be in resalable condition and free from damage.

Exclusions:

  • Massage chairs and selected items are not eligible for change-of-mind returns.
  • Sale or promotional items are non-returnable unless faulty.

Refund Type:

  • Refunds for change-of-mind returns are issued as store credit only.

Return Shipping Costs:

  • Customers are responsible for return shipping and assume the risk during transit.
  • We recommend using tracked and insured postage for high-value items.

4. Faulty or Defective Products

You are entitled to a refund, repair, or replacement for products that are:

  • Faulty or defective,
  • Not of acceptable quality,
  • Not fit for purpose, or
  • Do not match the description.

Process for Faulty Products:

  • Contact our support team at care@aussiestressfree.com.au immediately.
  • Provide proof of purchase and evidence of the fault (photos or videos).

Return Shipping:

  • Aussie Stress Free covers return shipping costs for faulty items.

Resolution:

  • After inspection, we will offer a refund, repair, or replacement based on your preference and product availability.

5. 30-Day Money-Back Guarantee

Available on selected products if they fail to deliver the advertised benefits.

Eligibility:

  • Claim must be initiated within 30 days of receiving the product.
  • Product must be returned unused, undamaged, and in original packaging.

Exclusions:

  • Change-of-mind returns.
  • Misinterpretation of product descriptions.
  • Damage due to misuse, mishandling, or improper care.
  • Discounted, promotional, altered, or customised items.

Refund Type:

  • Valid claims will be refunded to the original payment method.

6. Return Process

Initiate the Return:

Product Evaluation:

  • Upon receiving the return, we will inspect the item for eligibility.
  • For change-of-mind, the product must be in resalable condition.
  • For faulty or 30-Day Guarantee claims, the product will be assessed.

Refund or Resolution:

  • If approved:
    • 30-Day Guarantee: Full refund to original payment method.
    • Change-of-Mind: Store credit issued.
    • Faulty Products: Refund, repair, or replacement provided.
  • If rejected, we will notify you with available options.

7. Exclusions and Non-Returnable Items

Non-returnable items include:

  • Perishable goods,
  • Custom or personalised items,
  • Hazardous materials, flammable liquids/gases,
  • Beauty or personal care items,
  • Items marked as "Final Sale" or "Non-Returnable" (unless faulty).

8. Additional Information

  • Refund Timelines: 5-10 business days, depending on your financial institution.
  • Store Credit Validity: Valid for 12 months from issue date.
  • Shipping Charges: Non-refundable, except for faulty/defective items.
  • Protected Shipping/Insurance Fees: Non-refundable.

9. Compliance with Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law (ACL). You are entitled to a refund, repair, or replacement if a product is faulty, unsafe, or does not meet its description or purpose.


Contact Us

If you have any questions or need assistance, contact our support team at:
📧 care@aussiestressfree.com.au

Thank you for shopping with Aussie Stress Free!


Updated February 2025 – Compliant with Australian Consumer Law.