Terms of service


    Aussie Stress Free – Terms and Conditions

    Welcome to Aussie Stress Free! By accessing or purchasing from our website (the "Site"), you agree to comply with the following Terms and Conditions ("Terms"). These Terms govern your use of our Site, products, and services. Please read them carefully.

    1. General

    • This website is owned and operated by Koala Global Group (ABN 11683872782).
    • By visiting or purchasing from our Site, you agree to be bound by these Terms, including any additional policies referenced herein.
    • We reserve the right to update or modify these Terms at any time. Continued use of our Site after changes indicates acceptance of those changes.

    2. Eligibility

    • You must be at least 18 years old or have permission from a legal guardian to use our services.
    • By placing an order, you warrant that the information provided is true, accurate, and complete.

    3. Product Information and Pricing

    • All product descriptions, images, and prices are subject to change without notice.
    • Some products are marketed under Aussie Stress Free branding. The actual product name or supplier brand may differ but will be disclosed in the product description.
    • Prices are in Australian Dollars (AUD) and include GST where applicable.
    • We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion.

    4. Orders and Payment

    • Payments are processed securely via our payment providers. We accept major credit cards, PayPal, Shop Pay, Apple Pay, and other available methods.
    • Once an order is placed and payment is confirmed, we will email you an order confirmation.
    • We reserve the right to cancel orders that appear fraudulent or suspicious.

    5. Shipping and Delivery

    • Delivery timeframes are estimates only. We are not liable for delays caused by third-party couriers.
    • Risk and title of goods pass to the customer upon delivery to the provided shipping address.
    • Customers are responsible for providing accurate shipping information.

    6. Returns, Refunds, and Store Credit

    • Our Return and Refund Policy aligns with Australian Consumer Law (ACL) and is accessible here:
      👉 https://aussiestressfree.com.au/pages/return-policy
    • Change-of-mind returns are accepted within 14 days and are eligible for store credit only if the item is unused, unopened, and in resalable condition.
    • Faulty or defective products will be repaired, replaced, or refunded in accordance with ACL.
    • Shipping fees, including "Protect Shipping" or insurance, are non-refundable.

    7. Limitation of Liability

    • To the maximum extent permitted by law, we are not liable for any loss, damage, or injury arising from your use of our products or services, except where caused by our negligence or breach of consumer guarantees under ACL.
    • We do not guarantee that the website will be error-free or uninterrupted.

    8. Intellectual Property

    • All content on our Site (images, text, graphics, logos) is the property of Aussie Stress Free or its suppliers and is protected by copyright and trademark laws.
    • You may not reproduce, distribute, or exploit any content without written permission.

    9. Marketing Names and Product Transparency

    • Some products are marketed under unique names for branding purposes. The original product name or manufacturer may differ and is disclosed in the product description.
    • This does not affect the product’s quality or authenticity.

    10. Governing Law

    • These Terms are governed by the laws of New South Wales, Australia, and the Australian Consumer Law.
    • Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

    11. Privacy

    12. Shipping Protection

    • Aussie Stress Free offers optional Shipping Protection at checkout for a fee. This service covers your order for loss or damage during transit.
    • If selected, damaged or lost items will be replaced at our cost. Claims must be made within 7 days of delivery confirmation, supported by photos and order details.
    • If Shipping Protection is deselected, Aussie Stress Free is not liable for lost, stolen, or damaged items once dispatched.
    • Shipping Protection does not cover delays, change of mind, or incorrect delivery information provided by the customer.
    • Shipping Protection is non-refundable once your order is fulfilled.

    13. Contact Us

    For questions or concerns about these Terms, please contact us at:
    📧 care@aussiestressfree.com.au
    🌐 www.aussiestressfree.com.au