Shipping Policy

Delivery Timeframes:

Standard Shipping (6 to 12 business days)

• Orders $0.00–$59.99: $6.99
• Orders $60.00 and up: FREE

Express Shipping (4 to 10 business days)

• Flat rate of $14.95

Our product range, featured on our website, is sourced right here in Australia. We entrust all deliveries to our trusted post service partners to ensure timely delivery across the country.

We're proud to offer free shipping on orders over $60.00, and affordable rates for those ordering under $60. We understand that shipping costs can add up, which is why we've chosen to absorb these costs and offer this service across every state and territory in Australia.

After confirming your payment and completing the necessary logistical processing, we’ll dispatch your order.

Payment Confirmation:

Payment confirmation indicates that everything is in order with your order. This confirmation occurs when you finalise your purchase and input your billing details, whether it's via credit card or bank transfer. This confirmation process can take 1 or 2 business days, following the procedures of credit card companies and responsible banks.

Logistical Processing:

This stage kicks off after payment confirmation. Here, we take charge of dispatching your product(s). A thorough quality assessment is conducted on your product(s) to ensure they are in impeccable condition and ready for immediate use. This meticulous evaluation aims to ensure your complete satisfaction upon receiving your order. It's important to note that, depending on our inventory, certain items may be shipped from overseas with a similar delivery timeframe.

Logistical Processing typically only takes a few hours. Rest assured, our dedicated team oversees every aspect of this process, so you don't need to monitor your shipment at every step.

Maximum Delivery Timeframes:

- Payment Confirmation Deadline: 1 business day.
- Logistic Processing Time: a few hours.
- Dispatch Time: 1-2 business days.
- Post Delivery Deadline: 4 - 12 business days.

Please keep in mind that these represent the maximum timeframes, meaning you may receive your products sooner (which is often the case).

Business Days:

All our timelines are denoted in business days, excluding Saturdays, Sundays, and public holidays.

Order Tracking:

Track your order effortlessly using our "Track Your Order" feature on the website. Simply enter your order number and the email address provided during purchase. For seamless delivery, kindly ensure you provide a mobile number in your order details. Our delivery partners require a contact number, and in the absence of one, our team will assign a non-attended mobile number to streamline the dispatch process.

Express Delivery:

When you select our Express Delivery option during checkout, you're choosing a premium service that prioritises the processing and dispatch of your order immediately upon payment confirmation. It's important to note that while we ensure swift handling on our end, the term "Express Delivery" specifically pertains to the internal processes within our system.

The delivery timeline also depends on our courier partners, including reputable services such as Australian Post, Amazon, Sendler, ARAMEX, Courier Please, or CJ Fast Line. While we collaborate with these trusted carriers to facilitate the fastest possible delivery, their express delivery timelines may vary. Therefore, the term "Express Delivery" primarily reflects the expeditious processing of your order within our operations, with the ultimate delivery speed subject to the policies and capabilities of our courier partners. Rest assured, we continuously strive to provide you with the most efficient and reliable service throughout the entire fulfillment process.

Questions:

For any inquiries related to tracking your orders, don't hesitate to reach out to our Customer Support team. We're here to assist you and address all your questions. You can contact us at care@aussiestressfree.com.au.