Aussie Stress Free – Shipping Policy

📦 Delivery Timeframes

Standard Shipping: 6–12 business days

Express Handling (Priority Processing): 4–10 business days

✅ Guaranteed Delivery Windows

• Payment confirmation: up to 1 business day
• Dispatch: typically 1–2 business days
• Postal delivery: up to 4–12 business days

Most customers receive their orders sooner.

🔄 Split Shipments

• Orders may ship separately.
• Each parcel receives its own tracking number.

🛠 Quality & Processing

• All items undergo quality checks.
• Some items ship from overseas warehouses within guaranteed timeframes.

📱 Tracking Your Order

• Track via our website or courier website.
• Tracking may take 24–48 hours to update.
• Please provide a mobile number at checkout.

🎄 Holiday & Public Holiday Delays

Courier networks may experience delays during peak periods.

We recommend ordering early during holidays.

🏠 Incorrect or Unconfirmed Address

If address details are incomplete or incorrect, we may hold the order.

If unresolved after 60 days, store credit will be issued.

🛡 Shipping Protection (Optional Add-On)

Shipping Protection is an optional paid service available at checkout.

It is not insurance and is provided at our discretion.

Covered Situations

• Parcel lost in transit
• No valid proof of delivery
• Parcel damaged in transit

If approved, a replacement will be provided at no additional product cost.

Not Covered

• Confirmed delivery with proof
• Incorrect address provided
• Safe place delivery requests
• Fraudulent or unverifiable claims

Investigation Requirement

• Confirm address and delivery location
• Check household members & neighbours
• Check post office collection

We may request additional information and limit replacements.

💬 Questions

📧 care@aussiestressfree.com.au
🌐 www.aussiestressfree.com.au