FAQs

Frequently Asked Questions (FAQs) – Aussie Stress Free

1. What are your general shipping times and rates?

We aim to dispatch orders as soon as possible after payment and processing. Estimated delivery times within Australia are:

🚚 Standard Shipping (6 to 12 business days)

• Orders $0.00–$59.99: $6.99
• Orders $60.00 and up: FREE

🚀 Express Shipping (4 to 10 business days)

• Flat rate: $14.95

Note: During peak periods (e.g., holidays), delivery may be delayed due to courier backlogs.

2. What payment methods do you accept?

We accept:

• Major credit and debit cards
• PayPal
• Apple Pay
• Shop Pay
• Afterpay
  

💡 Tip: After entering shipping details, you’ll see Afterpay as a payment option at checkout.

3. Will I receive an order confirmation?

✅ Yes! You’ll receive an Order Confirmation email with your order summary and shipping details once the order is placed.

📩 If you don’t see it, check your Spam, Promotions, or Social folders. Still missing? Contact care@aussiestressfree.com.au.

4. Is my personal information secure?

Absolutely! Our website uses SSL encryption for your security. Your payment information is processed securely and never stored or shared.

5. Are your products Australian-made?

We are an Australian-owned business supporting the local economy. Some products are locally sourced, while others may ship from overseas suppliers depending on stock availability.

Product origin and branding are always disclosed in product descriptions.

6. How can I track my order?

Once shipped, you’ll receive a Shipping Confirmation email with a tracking link.

🔎 Track anytime on our Track Your Order page using your order number and email.

7. Can I change or cancel my order?

We process orders quickly (within 24-72 hours). If you need to modify or cancel, email care@aussiestressfree.com.au immediately.

⚠️ If your order is already fulfilled or shipped, changes or cancellations are no longer possible.

8. What is your Return & Refund Policy?

Our policy complies with Australian Consumer Law (ACL). See full details here:
👉 Return & Refund Policy

✅ 30-Day Money-Back Guarantee (Selected Products Only):

• Eligible if the product fails to deliver as promised.
• Must be unused, undamaged, and in original packaging.
• Return shipping is the customer's responsibility unless faulty.

✅ Change-of-Mind Returns:

• Accepted within 14 days of delivery.
• Products must be unused, unopened, and in resalable condition.
• Refunds are store credit only.
• Massage chairs and selected items are excluded.
• Return shipping costs are the customer’s responsibility.

✅ Faulty or Defective Products:

• You’re entitled to a refund, repair, or replacement as per ACL.
• We cover return shipping for verified faulty products.

💌 To initiate a return, email care@aussiestressfree.com.au with your order number and supporting photos/videos.

⏳ Refunds typically process within 5-10 business days. Store credits are valid for 12 months.

9. What is Shipping Protection?

Optional Shipping Protection is available at checkout:

• Covers lost, stolen, or damaged items during transit.
• If selected, we replace the item at our cost.
• Claims must be lodged within 7 days of delivery.

🚫 If you deselect Shipping Protection, Aussie Stress Free is not liable for lost, stolen, or damaged goods once dispatched.

10. Do you ship internationally?

Currently, we only ship within Australia.

Still have questions?

We’re happy to help!
📧 Email our support team at care@aussiestressfree.com.au

✅ Aussie Stress Free – Proudly Serving Australian Customers with Care and Transparency