Privacy Policy

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymised or de-identified data. Depending on how you use the Services and where you live, we may collect:

• Contact details (name, billing/shipping address, phone, email)
• Financial information (payment card and account details, transaction info)
• Account information (username, password, preferences, settings)
• Transaction information (items viewed, cart, wishlist, purchases, returns/exchanges/cancellations, past orders)
• Communications (content you share when contacting support)
• Device information (device, browser, network, IP address, identifiers)
• Usage information (how and when you interact with or navigate the Services)

Personal Information Sources

• Directly from you (account creation, checkout, messages, forms)
• Automatically via cookies/technologies when you use the Services
• Service providers acting on our behalf (e.g., payments, shipping, analytics)
• Partners/third parties where permitted by law

How We Use Your Personal Information

• Provide, tailor, and improve the Services: process payments and orders, manage accounts, arrange shipping/returns/exchanges, send account notifications, enable reviews, and personalise your shopping experience.
• Marketing & advertising: send promotional communications and show relevant ads on our Services or other sites based on your activity.
• Security & fraud prevention: authenticate accounts; detect, investigate, and act on fraudulent/illegal/malicious activity; protect our Services and users.
• Communications & support: respond to enquiries and provide customer care.
• Legal reasons: comply with law and legal processes; enforce our terms and policies.

How We Disclose Personal Information

• With Shopify and service providers (IT, payments, analytics, storage, fulfilment/shipping, support)
• With business/marketing partners to provide marketing and personalised advertising (they use data under their own privacy notices; opt-out options may apply depending on your location)
• With your direction or consent (e.g., to ship products, social logins/widgets)
• With affiliates/within our corporate group
• For business transactions or legal reasons (merger, insolvency, compliance with legal obligations, enforcement, protection of rights and safety)

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Data you submit may be transferred to Shopify and third parties (including outside your country) for these purposes. Shopify also provides enhanced features that use information from your interactions with our store and other merchants.

In these circumstances, Shopify is responsible for the processing of personal information, including responding to requests to exercise rights over that processing. To learn more, see the Shopify Consumer Privacy Policy and Shopify’s privacy portal for rights requests: privacy.shopify.com.

Third Party Websites and Links

Our Services may link to third-party websites or platforms. Their privacy and security practices are not controlled by us, and we aren’t responsible for their content or policies. Information you post on public or third-party platforms may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you are a parent/guardian and believe your child has provided information, contact us to request deletion. As of the date above, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect. Information in transit may not be secure; please avoid using unsecure channels for sensitive data.

We retain personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights such as:

• Access/Know – request a copy of personal information we hold about you
• Delete – request deletion of personal information we maintain
• Correct – request correction of inaccurate information
• Portability – request a copy/transfer of your data in certain cases
• Opt-out of sale/sharing or targeted advertising – where applicable; Global Privacy Control (GPC) signals may be honoured as required
• Manage communications – unsubscribe from marketing emails (you may still receive transactional emails)

If you are in the UK/EEA, you may also have the right to object to or restrict processing and to withdraw consent where we rely on consent (without affecting prior lawful processing).

You can exercise rights where indicated in the Services or by contacting us (see Contact). For Shopify-processed data, see Shopify Privacy Portal.

We may verify your identity before acting on a request. You can appoint an authorised agent as permitted by law (proof required). We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our handling of your personal information, please contact us (see Contact). Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority (EEA list available via your national regulator).

International Transfers

We may transfer, store, and process personal information outside your country. If transferring from the EEA/UK, we rely on recognised transfer mechanisms (e.g., EU Standard Contractual Clauses or UK equivalents) unless the destination is deemed adequate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We’ll post updates here, revise the “Last updated” date, and provide additional notice as required by law.

Contact

For questions about our privacy practices or to exercise your rights:

📧 care@aussiestressfree.com.au
📮 suite 3349/18–24 Adelphi Street, Rouse Hill, NSW, 2155, AU

For the purpose of applicable data protection laws, Aussie Stress Free is the data controller of your personal information.